I'm having no success in getting my Z100G router to access any websites via my WildBlue satellite at all. I configured it for LAN and did the same for Cable Modem modes. Both say that there is connection but I can not access any websites. Any helpful ideas are welcome. Maybe the Z100G router can not work with a WildBlue modem?

quote:

Originally posted by white710:
I'm having no success in getting my Z100G router to access any websites via my WildBlue satellite at all. I configured it for LAN and did the same for Cable Modem modes. Both say that there is connection but I can not access any websites. Any helpful ideas are welcome. Maybe the Z100G router can not work with a WildBlue modem?

Please contact the support team to troubleshoot - www.sofaware.com/support

No success accessing the internet after a long customer support chat session

White.. You might want to leave your support ticket number in the forum and possibly Erez can have a look at it... Sometimes i think hes a little bit more astute then the normal support staff...

Also could wildblue be requiring some MAC cloning voodoo.. We are talking DOCSIS here...
(as in the modem is tied to your ethernet card)
....

Just trying to think of some possiblities
At one point iv set up DirectPC but WB is supposed to be seriously more compatible (and fast)

I was not aware nor was the engineering team at Zonelabs and Sofaware that the Z100G does not work with WildBlue satellite internet connections.

There is a latency issue that occurs as the packets are sent to the satellite (22000 miles away) and back that the Z100G can not handle.

I spent many hours with Sofaware tech support to help them and me address this issue. We eventually gave up and I returned the unit for a refund. Unfortunately for me I spent quite a bit of time doing their beta testing and was not reimbursed for it and even had to pay the shipping fees to return the unit. I'm disappointed in the technological failure and also in the customer support policy of not reimbursing me for the return shipping.

Stay away from this item if you are using WildBlue but I do not know if HughesNet satellite would have a similar issue but I would guess that it would.

Please contact the support team to troubleshoot - www.sofaware.com/support

Please specify the ticket number if the issue has not been solved.