Because there is no real technical support for this product. Not for individual consumers anyway. For weeks I couldn't get a straight answer how to connect from my laptop to the LAN. Now I can't get ANY answer how to connect a Tivo to my network (I've posted two messages with zero responses). Clearly this is simply not intended as a consumer product. Apparently nobody knows how to connect a Tivo to a wireless network using a Z100G. With linksys, on the other hand, it happens transparently. I wish I had followed my intitial impulse and returned the Z100G within the 30 day limit.

Have you tried their live help..
BTW do you have a copy of the log (usually in blue) where the Tivo is trying to connect?

Might be the TKIP/AES issue.. some devices dont auto-negotiate, or one device seizes the network...

If so. the *solution* is to contact live help and they will email you a file to import to the router that will resolve it...

Za100 is in between a prosumer and consumer device.. Not quite for people who dont know how a wireless network works..

Elio J Frattaroli, I'm sorry to hear that your experience was not quite good. The forums are not so live because the product is "relatively" new and also because most of the owner are in some way or another tech savvies.
Sometimes also happens that the owners doesn't know how to express themselves describing the exact problem they are having, not their fault thou, making really difficult to other members in the forum to lent a hand on the matter.
Live chat IS very helpful and was very helpful to me in the past.
There are some things in this device not ironed out yet, but sofaware i trying hard to improve it.
As bugeek notes, this devices was/was not conceived with the average joe consumer in mind.

So I suggest, as also bugeek notes, to try with the live chat.

Good luck

Hey EJ,

First, this forum is for users to discuss issues with other users. It's not official tech support and unless one of us has a TIVO, most likely we WON'T respond. I didn't for that reason.

The Z100G is all about security. Here's my story: I had a Linksys router with "firewall" and VPN capabilities. My PC had the FULL Norton Internet Security Suite and it was up to date. One day I happened to walk by my computer and see the mouse moving around. As I watched, I realized that someone had obtained remote control of my computer. I shut off the router and began doing some research. A friend led me to a website where you could ask to have your firewall and router "leak tested."

Long story short: the Linksys and Norton Internet Suite failed the test miserably. As I was about to purchase a very expensive alternative hardware product, I learned about the Z100G. I bought it and did a leak test. It scored perfect!

I have been lucky and everything works great with the Zonealarm product and my network is secure for the first time. I have some items on the wish list, but they are things the neither the Linksys, DLINK, nor Netgear products have either. I tried the DLINK SecureSpot and it was a dud.

Wher am I going with this? Simple: After reading your post, my question isn't "why is TIVO so hard to set up on the Z100G," but "why is it so easy for a rogue device to have free access through the Linksys."

Again, I emphasize that it's all about security. TIVO will work with this device, but it has to be configured properly, as opposed to the other product's way of granting it access without question.

I hope this makes sense.

The best to you.

thanks to all who responded.

Hey Rocket

Where is that website that does leaks tests? I would like to run it on my system. Thnaks!

Donski

http://www.grc.com/

There is a shields up and a leak test. Shields up checks for exploits from outside, and leaktest tests for leaks from the inside.

I just got my unit Friday, and I went to Shields Up to test it once it was installed, and I can confirm it passed every test I threw at it with flying colors!

BSB

Rocket

I just ran the Shields Up and evrything passed with flying colors. Now I feel more secure. Thanks for youe help.

Donski

Just wanted to make a comment about someone who purchased this to help with norton etc...

I have personallly tested norton before buying this product and foudn when i wook up the next day that the firewall was off!!!!!!!!
I have also had this problem with ZA security Suite, my guess is that some script or code is being exploited to shut the true vector service down........
Anyway I thought that since both firewalls seem to have some exploits i would try a hardware firewall and choose this one, so far so good, and i dont think hackers can shut it down either using exploit code or malware...

I also ran the GRC tests and all worked just fine...I have ZA security suite running on the computer for double firewall protection( i dont think you could get any better than this, execpt to turn off ZA security suite antivirus(or use ZA pro) and install Kaspersky Anti-virus(top rated virus protect that i have had good results with as well as NOD antivirus) and add on tenebril.com 's Spyware detector for hard to find spyware items(then i suggest you remove it beacause there is some issues with memory or your system slowing down when it is running, but it is very good at finding spyware!

Regards
C.

quote:

Originally posted by Texas Rocket:

First, this forum is for users to discuss issues with other users. It's not official tech support and unless one of us has a TIVO, most likely we WON'T respond. I didn't for that reason.

That's a great point, I think people mistake this as an official tech support site or something.

It's just a matter of time before somebody posts the solution to this, the people here were smart enough to purchase the Z100G, they are going to be able to figure this out...

I've just ordered a z100 so I decided to drop by here to learn as much as I could about the device before it arrives.

In regards to Texas Rocket's story, I have quite a few questions and comments:

1) Do you run some sort of VNC application, pcanywhere, gotomypc, or similar software which someone could have been exploiting? If not, I would suspect that you might have just had a problem with your mouse. If the suspected intruder had accessed via remote desktop, your screen would have gone blank while he/she was working and you wouldn't have seen any interaction. If they had accessed via any other known exploits, I suspect that they would have had access to your entire system, but not the ability to control the mouse from your point of view.

2) Leaktest is only designed to test the outbound application monitoring of _software_ firewalls and therefore installing a z100 in place of a linksys shouldn't make a difference if your computer is still using the same software firewall (in your case, norton iss). Someone correct me if I'm wrong.

3) Within the security community, Steve Gibson (www.grc.com), the author of leaktest, is viewed by many to be a charlatan. I don't necessarily agree or disagree with this stance, but it's definitely something to keep this in mind when using his software. You definitely shouldn't give in to the hysteria if any of his test report any wide open holes.

3) Within the security community, Steve Gibson (www.grc.com), the author of leaktest, is viewed by many to be a charlatan. I don't necessarily agree or disagree with this stance, but it's definitely something to keep this in mind when using his software. You definitely shouldn't give in to the hysteria if any of his test report any wide open holes.[/QUOTE]

Steves a bit of a nutter, has some good points, but dont take everything he says at gospel, and worse of all DON'T PANIC... there are reasons that are perfectly valid why you don't want every thing locked and batten... you can make things unusable!... the best lock is disconnecting from the net if you really want to be paranoid..
But what good is that?.. Actually if your going away its not a bad thing to do if you don't need access...