I was not aware nor was the engineering team at Zonelabs and Sofaware that the Z100G does not work with WildBlue satellite internet connections.

There is a latency issue that occurs as the packets are sent to the satellite (22000 miles away) and back that the Z100G can not handle.

I spent many hours with Sofaware tech support to help them and me address this issue. We eventually gave up and I returned the unit for a refund. Unfortunately for me I spent quite a bit of time doing their beta testing and was not reimbursed for it and even had to pay the shipping fees to return the unit. I'm disappointed in the technological failure and also in the customer support policy of not reimbursing me for the return shipping.

Stay away from this item if you are using WildBlue but I do not know if HughesNet satellite would have a similar issue but I would guess that it would.

Ouch thats not good...
Truth be told id write them formally... good ole fashiond snail mail.. Unlike a lot of returns lately, this was not something in your control... Shame it didnt work for you, cuz its a rather nice product...

-geek

If you did not receive a solution please specify the ticket number so that I can see what happened and provide a full resolution to the issue.

Strange that it is a latency issue, as I have mine working just fine with a Starband satellite connection...

Latency is not the issue. If so, dial up would have never worked with TCP in the first place. Zonelabs and Sofaware really are trying a near impossible task of putting corporate class security into a SOHO box and letting security neophytes cut their teeth on it. Heck, there are at least three levels of certification for checkpoint users in the corporate world.