I have a client with a Z100G Router. He hased forgotten his password. I have attempted to reset the device with the rear panel button - holding it for 7 seconds as directed. Following the device restarting, it is not reset to factory defaults - unable to login, etc.
Is there something that could be keeping it from resetting? Is there any other way to force a factory reset?

Please make sure you do the reset as follows

To reset the box to defaults, please do the following:
* Unplug the power cord.
* Hold the reset button on the back of the box.
* Plug in the power cord while holding the button until the pwr/sec
led is steady red.
* Leave the reset button for 3 seconds.
* Press the reset button again for 10 seconds until the pwr/sec
led starts blinking red.
* Reconfigure your box and install certs.

Sagy:

Thank you very much - your instructions did force a reset and I am back in business.