I already purchase a SMP license, but I can't activate it on the CheckPoint user center portal.

What I need to do?

Greetings.

Hi Richard,

Please open a ticket with SofaWare support about this issue and we will check your order status.
Make sure you include your order # from CheckPoint.

HTH,
/Shachar.

Hi Shachar

I already have a open ticket with sofaware and CheckPoint.

Waiting for the answer.

Thanks

If you have already contacted SofaWare support, I believe that your case will be handled soon.
Again, please make sure you supplied your customer ID and/or contract #.

Hi

Sofaware send me the license file, but when I try to install on the SMP, the product showme the next error "The license is not valid for this product version"

I got the SMP version 7 hotfix 1.

Looking into license file I can see a label like this: "Version=8"

Do you think that the error is for this reason?

Where can I get the 8 version?

Greetings.

P.D. Sorry for my English.

Hi Richard,

Indeed the license you have is for SMP 8.0.
Again, please contact SofaWare support for the SMP 8.0 installer.

HTH,
/Shachar.

Ok Shachar

I'm on the sofaware support chat right now.

Thanks.

Hi

Thanks for all.

I have SMP working on a production environment.

Works fine.

Greetings.

Hi Richard,

This is great news.
Note that HF1 is coming soon, so stay tuned

/Shachar.